# Escalation Procedures Staff members are expected to handle situations within their role and permissions. Situations that are severe, unclear, or outside of your authority MUST be escalated to higher staff members. Staff SHOULD NOT argue with players, create unnecessary conflict, or make rushed decisions during situations. If assistance is needed, escalate the situation properly through the chain of command. Trial staff and lower-ranking staff MAY NOT issue major punishments without approval from higher staff unless specifically authorized. Failure to properly escalate situations may result in disciplinary action. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://staff.brickcityrp.store/staff-introduction/escalation-procedures.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.