# Ticket & Report Handling All staff members are expected to handle tickets and reports professionally, fairly, and without bias. Staff should remain calm, respectful, and focused on resolving situations instead of escalating them. Reports should always be reviewed using evidence, context, and server rules — not personal opinions or friendships. Staff are expected to remain patient and avoid arguing with players during situations. False punishments, careless handling, or abuse of staff authority may result in disciplinary action or removal from the staff team. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://staff.brickcityrp.store/staff-introduction/ticket-and-report-handling.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.