# Support Team Expectations Support Team members are expected to assist players with general questions, support requests, and basic community issues professionally and respectfully. Support members MUST remain patient, helpful, and unbiased during all interactions. Support staff MAY NOT abuse permissions, create conflict, or provide false information to players. Support Team members are expected to direct serious reports, punishments, or escalated situations to higher staff members when necessary. Failure to meet expectations, repeated inactivity, poor professionalism, or abuse of permissions may result in disciplinary action or removal from the staff team. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://staff.brickcityrp.store/staff-roles/support-team-expectations.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.